Protecting our customer details and information is of the utmost priority.
1. Collecting personal information
We may collect, store and use the following kinds of personal information:
(a) information that you provide to us when filling out our enquiry form on our website, including your email address.
(b) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services, including the timing, frequency and pattern of service use.
(c) information relating to any purchases you make of cake design and decorating services that you enter into through our website, including your name, telephone number, email address.
(d) information contained in or relating to any communications that you send to us or send through the website, including the communication content and meta data associated with the communication.
2. Using your personal information
We may use your personal information to:
(a) enable your use of the services available on our website.
(b) supply to you services purchased through our website
(c) send statements, invoices and payment reminders to you, and collect payments from you.
(d) send you non-marketing commercial communications.
(e) send you email correspondence and notifications that you have specifically requested.
(f) send you marketing communications relating to our business only. We will not share your details with any third parties.
(g) deal with enquiries and complaints made by or about you relating to our website.
3. Your rights
3.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee, currently fixed at GBP 30; and
(b) the supply of appropriate evidence of your identity, for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address.
3.2 You may instruct us at any time not to process your personal information for our business purposes.
3.3 In practice, you will usually either expressly agree in advance to our use of your personal information for business purposes, or we will provide you with an opportunity to opt out of the use of your personal information for our business purposes.
4. Our details
4.1 This website is owned and operated by Emma James, trading as Emma James Cakes.
4.2 Our principal place of business is Flat, Mervinian House, Ancaster Square, Llanrwst, Conwy, LL26 0LB.
4.3 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on 07985 280936.
5. Supplier websites
5.1 Our website includes hyperlinks to, and details of supplier websites.
5.2 We have no control over, and are not responsible for the privacy policies and practices of our suppliers.